Refund policy
Merchandise returns: Eligible merchandise may be returned within 7 days of receipt if unused, uninstalled, and in its original packaging, with proof of purchase. Contact AMP for approval before returning an item.
Tires and tubes: All tire and inner tube sales are final and excluded from the merchandise return window. We do not accept change-of-mind returns or exchanges, including purchases of the wrong size selected by the customer. Installation labor is nonrefundable once performed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cp@ampelectricwheels.com. Please note that returns will need to be sent to the following address: 100 Papermill rd ste E-3 Lawrenceville ga 30046
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question a cp@ampelectricwheels.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Merchandise returns: Eligible merchandise may be returned within 7 days of receipt if unused, uninstalled, and in its original packaging, with proof of purchase. Contact AMP for approval before returning an item.
Tires and tubes: All tire and inner tube sales are final and excluded from the merchandise return window. We do not accept change-of-mind returns or exchanges, including purchases of the wrong size selected by the customer. Installation labor is nonrefundable once performed.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cp@ampelectricwheels.com.