Amp Warranty

🛡️ AMP Warranty & Service Guarantee

The AMP Warranty:
You’re not on your own after you buy.

When you buy a vehicle, finance an upgrade, or get a repair through AMP Electric Wheelz, you also get our warranty and service guarantee. That means local diagnostics, real people, and a plan for what happens if something you paid for fails under normal use.

  • ✓ Coverage on parts AMP supplies and work AMP performs.
  • ✓ We help you navigate manufacturer warranties so you’re not stuck shipping your bike across the country.
  • ✓ Clear process if the same issue comes back during your warranty period.
Register / Check My Coverage → See what’s covered
Applies to AMP vehicle sales, financed upgrades, and most repairs. Exact coverage window and terms are printed on your invoice.

What the AMP Warranty covers (and what it doesn’t)

Coverage is simple: we stand behind the parts we supply and the work we perform, as long as the vehicle is used as intended. We do not cover crash damage, abuse, or unrelated wear and tear.

Generally covered

  • Defects in new parts supplied by AMP (controllers, motors, wiring harnesses, displays, BMS units, etc.).
  • AMP-built or AMP-installed battery packs that fail under normal use within the warranty period.
  • Workmanship issues on AMP repairs and installations (for example, a connection we made that fails).
  • Assembly or setup errors on bikes and scooters purchased and built through AMP.
  • Manufacturer warranty parts we install when the brand approves a claim.

Your invoice lists your specific warranty duration and any special notes for your build.

Not covered

  • Crash or impact damage (falls, collisions, curbs, loading accidents).
  • Water damage from submersion, pressure washing, or riding through deep standing water.
  • Normal wear items: tires, tubes, brake pads, rotors, chains, grips, seats, cosmetic scratches.
  • Damage caused by modifications done by other shops or DIY wiring after our work.
  • Use far outside the bike’s design (stunt riding, severe overloading, racing, unauthorized tuning).

If it broke because something failed under normal riding, we’ll look at it. If it broke because it crashed, drowned, or was rewired, we can still help—but that’s paid repair work, not warranty.

The three layers of protection at AMP

Every customer gets some level of coverage. Depending on what you purchased, you may fall into one or more of these layers.

🔧

1. AMP Service Guarantee

Every qualifying repair or upgrade done at AMP includes a limited warranty on our labor and the parts we supply. If the same problem returns during your warranty window under normal riding, we re-check and address it under warranty instead of charging you twice for the same issue.

Repairs Upgrades Diagnostics
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2. AMP New Vehicle Warranty Support

When you purchase a new bike or scooter through AMP (or an OEM partner we support), your vehicle comes with a manufacturer warranty. AMP helps with diagnostics, documentation, parts installation, and communication so you don’t have to argue over email or ship the whole vehicle back.

Brand warranty + AMP service No shipping bikes back
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3. Extended coverage on select financed builds

Certain financed upgrades and full custom builds may qualify for extended coverage beyond basic warranty. Ask us about coverage options when you’re planning a 52V or 72V upgrade, battery build, or high-end conversion.

Custom builds High-power upgrades

How to use your AMP Warranty

If something feels off, don’t panic—and don’t keep riding it hard. Follow these steps so we can protect your coverage and get you back on the road the right way.

1

Notice an issue

You feel power loss, hear a strange noise, see an error code, or a part we installed stops working under normal use.

2

Contact AMP first

Call, text, or email AMP with your name, bike, and a short description of the problem. If you have your invoice number or a photo of it, share that too.

3

We schedule an evaluation

We book a time to see your vehicle. Some issues can be spotted quickly; others may require deeper diagnostics. We’ll explain any diagnostic fees upfront if it turns out to be non-warranty.

4

Coverage decision & plan

If the problem is covered and in your warranty window, we proceed under warranty. If it’s outside warranty or a different issue, we explain your options and costs before doing anything.

5

Repair, test, and return

We repair or replace the necessary parts, road test the vehicle, and then coordinate pickup or delivery so you know the issue has truly been resolved.

What the AMP Warranty looks like in real life

A few common situations we see every week—and how the AMP Warranty and Service Guarantee apply.

Example 1 · New bike

“My new e-bike keeps cutting off.”

You buy a new e-bike through AMP. Two months later, it randomly shuts off mid-ride. Instead of shipping it back, you bring it to us. We test the system, confirm a controller defect, coordinate with the manufacturer for a warranty controller, install it here, and you ride out on a fixed bike.

Example 2 · Financed upgrade

“My 72V upgrade lost power.”

You finance a 72V battery and controller upgrade through AMP. A few months in, the controller fails under normal use. We inspect it, verify that it’s a covered failure within your warranty window, and replace the controller under coverage. You’re not paying twice for the same part.

Example 3 · Repair work

“The same issue came back.”

We fix a wiring issue on your 48V scooter. A short time later, the same symptom returns and we find a hidden connector that failed. Because it’s the same covered issue and still within your warranty window, we address it under our service guarantee rather than charging you like a brand new repair.

Register or check your AMP Warranty coverage

New customer? Register your bike, scooter, or upgrade so we can pull up your information quickly. Existing customer? Use this form to ask about your coverage or send us your invoice info.

If you don’t have it, that’s okay. Tell us roughly when you came in or attach a photo when we follow up.
Prefer direct contact? Email support@ampelectricwheelz.com or call (678) 201-0808.
Do you warranty bikes or scooters you didn’t sell?
We can’t take over the original manufacturer’s warranty on vehicles we didn’t sell, but we do stand behind any repair or upgrade we perform. That means our AMP Service Guarantee can still apply to work we do on a bike you bought elsewhere.
What if I bought my e-bike online?
You’re not alone—many of our customers did. We can help with diagnostics, repairs, and some warranty support, depending on how cooperative your brand is. At minimum, we give you a local place to get honest answers instead of dealing with everything alone.
Will upgrades void my manufacturer warranty?
Some upgrades may affect your factory warranty, especially high-voltage or performance changes. We’ll talk through that with you before we build, so you can make an informed decision and know exactly what AMP will cover on our side.
How long does the AMP Warranty last?
Warranty periods can vary based on the type of work, parts used, and whether it’s a new bike, upgrade, or repair. Your specific coverage window is printed on your invoice. If you’re not sure, send us your name and approximate date of service and we’ll look it up.
Do I have to do regular maintenance to keep my warranty?
Basic care—charging correctly, not abusing the bike, and addressing problems early—helps keep your coverage in good standing. If a failure is clearly caused by neglect or misuse, it may not be covered, but in normal riding we do not require a complicated maintenance schedule to honor most warranties.
What voids my AMP Warranty completely?
Intentional damage, major rewiring after our work, extreme misuse, or ignoring serious problems and continuing to ride can void coverage. When in doubt, stop riding and contact us first—it’s always better to ask than to push through and cause more damage.